Game khelo places the highest priority on protecting the personal information of users in Bangladesh. This Privacy Policy explains what data we collect, how we use it, and how securely it is kept. This policy is aligned with Bangladesh's applicable digital security laws and international best practices.
Last Updated: January 2026
When you register on the game khelo platform, we collect your name, email address, mobile number, date of birth, and residential address. This information is essential for creating your account, verifying your identity, and providing our services. We never ask for unnecessary personal details, and all information provided is stored with strict confidentiality.
When you use the game khelo website or app, we may automatically collect technical information such as your device type, operating system, browser type and version, IP address, and screen resolution. This helps us improve platform performance and ensure the best possible experience for mobile users. With Bangladesh's mobile internet users in mind, we always prioritize a low-data browsing experience.
When you make a deposit or withdrawal, we collect the necessary payment details, such as your bKash/Nagad/Rocket account number or bank account information. All payment data for BDT transactions is processed through secure, encrypted channels. We never store full card numbers or payment PINs directly — transactions are completed securely through our payment gateway partners. Financial transaction history is retained for a defined period to meet regulatory requirements.
We collect usage information such as which games you play, which sports events you bet on, how long you spend on the platform, and which features you use most. This data helps us improve our products and services, provide personalized recommendations, and support responsible gaming. Behavioral data is never sold to third parties for marketing purposes.
Game khelo uses the information it collects only for specific, legitimate, and transparent purposes. Primarily, this information is used to manage your account, verify your identity, process transactions securely, and deliver customer support. Every use of your data has a clear rationale, and those reasons are detailed below.
Using your email or mobile number, we may send you account verification codes, important security alerts, transaction confirmations, and relevant promotional offers. You can turn off promotional messages at any time from your account settings, but security-related messages cannot be disabled as they are essential for protecting your account.
To promote responsible gaming, we analyze your gaming patterns. If we notice a user placing an unusually high volume of bets or playing excessively, our responsible gaming team will reach out to offer the necessary support. This analysis is strictly internal and limited to providing assistance.
Game khelo uses industry-standard encryption to protect your personal information. All data transmissions are encrypted via TLS/SSL protocols, keeping your information safe from unauthorized access. Sensitive data stored on our servers — such as passwords — is secured with strong hashing algorithms, meaning even our staff cannot view your password directly.
How long your information is retained depends on the type of data and applicable legal requirements. Data for active accounts is kept for the duration of the account. After account closure, personal information may be retained for up to five years in accordance with Bangladesh's legal obligations, after which it is securely deleted.
Our security team conducts regular system audits and uses automated monitoring to detect any suspicious activity in real time. In the event of a data breach, we will notify affected users as quickly as possible and take all necessary steps to address it. To help keep your account secure, we recommend using a strong password and changing it regularly.
Game khelo never sells your personal information or shares it with third parties for marketing purposes. That said, delivering our services may require sharing limited data with a select group of trusted partners, including payment processors, identity verification services, and technology infrastructure providers. Each partner is bound by a contractual obligation to uphold our privacy standards.
When processing payments through bKash, Nagad, Rocket, or other mobile banking platforms, only the information strictly necessary to complete the transaction is shared with the relevant payment gateway. That data is handled by the payment gateway under its own privacy policy and cannot be used for any other purpose. We always encourage users to read the privacy policy of their respective payment service provider as well.
We may be required to share information with government authorities in compliance with applicable Bangladesh law, pursuant to law enforcement requests or court orders. In such cases, we disclose only what is legally required and, where possible, will attempt to notify you in advance. Certain information may also be reported to the relevant authorities in accordance with Bangladesh Bank guidelines on fraud prevention and anti-money laundering.
Game khelo believes you should have full control over your personal information. We guarantee the following rights to all registered users and are always ready to help you exercise them. To exercise any of these rights, contact our support team and we will process your request within a reasonable timeframe.
You can request a copy of all personal information we hold about you at any time. Within 30 business days of receiving your request, we will provide a full breakdown of the data stored. You will be able to see exactly what information is held, how long it has been retained, and the purpose for which it is being used.
If any information stored in your account is incorrect or incomplete, you can request a correction. Basic details such as your name, address, mobile number, and email can be updated directly from your account settings. For corrections to sensitive identity-related information, you will need to contact our support team and complete the appropriate verification process.
You may request to close your account and have your personal data deleted. However, certain information may be required to be retained for a defined period due to legal obligations, ongoing dispute resolution, or financial record-keeping requirements. Once an account closure request is processed, all data that is not legally required to be retained will be securely deleted.
Game khelo reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you by email or through a direct notice on the platform. Any updated policy takes effect from its publication date, and the "Last Updated" date at the top of the page will be revised accordingly.
Continued use of the platform after any changes will be considered acceptance of the updated policy. That said, we always recommend reviewing the policy after each update. If you do not agree with any changes, you have the right to close your account. We make policy changes with user interests as our top priority.
Previous versions of our Privacy Policy are archived and can be provided upon request. We believe transparency builds long-term trust, which is why maintaining a history of policy changes is part of our commitment. If you have any questions about a particular change, please reach out to our support team.
For any questions, concerns, or requests to exercise your rights regarding your data privacy, contact the game khelo support team. Our privacy team is available seven days a week, Bangladesh time, ready to assist you. We aim to respond as quickly as possible after receiving your request, and for complex matters, we will provide a resolution within a maximum of 30 business days.
Email: support@gamekhelo.app